Shipping & Returns

Returns and Exchanges

​

The customer has the withdrawing right regarding its purchase  : 

 

Please contact us within: 14 days of delivery

 

Please return items within: 30 days of delivery

 

We do not accept cancellations but do not hesitate to contact us if there is any problem with your order.

 

The following items cannot be returned or exchanged due to the nature of these items, unless they arrive damaged or faulty, we cannot accept returns for:

• Custom or personalized orders

• Perishable products (food or flowers for example)

• Digital downloads

• Intimate items (for health / hygiene reasons)

 

Return conditions

The return shipping costs are the responsibility of the buyers. If the returned item is not in the original condition, any loss in value is the buyer's responsibility.

​

VTA 

Every price displayed includes 21% of Value Added Tax

​

Payment Methods

• Credit / Debit Cards

• Bancontact

​

Processing Time

​

The time we need to process an order varies. For more information, see item descriptions. At the moment we only delivery to Belgium, France, Germany, Spain, Great Britain and Italy. The delivery is performed by GLS and Bpost World for international shippings.

 

Customs and Import Taxes

​

Any customs and import taxes are the responsibility of the buyers. We are not responsible for delays caused by customs.