Privacy Policy

Privacy & Safety

The way we use and treat your personal information is of the highest importance to us, in order to build a close and trusted relationship with our clients but also in order to convey you the best customer experience we can. We value your privacy and try to be as clear as possible regarding this matter, please contact us in case of any doubt regarding the use of your personal information.

Which type of information do we collect ?

We receive, collect and store all the information you provide us during your shopping experience on our website : your IP address enabling the connection, your email address, your login, password and purchase history. By accepting the use of analytical cookies, you enable us to collect analytical details regarding your usage of our website, meaning : the time of response from the webpage, time spent on several pages, as well as the interactions between the different pages of our website. Finally we also collect personal information : your name and surname, your email address and your login. We also collect your payment details including : credit card information and finally we collect the comments, reactions and evaluations of product you might write on our website.

How do we collect your information ?

Whenever you complete a commercial transaction on our webpage we collect the personal information you provide us and which is necessary for the completion of your purchase : Name and Surname, Delivery Address, Email Address. If you decide to subscribe to our Newsletter we will collect your Name, Surname and Email Address. Your Personal information will only be used for the purposes mentioned here below.

For which purpose do we collect your information ?

We collect personal and non personal information for the purpose explained here below :

For the well functioning and use of our services
In order to provide a permanent technical support and assistance to our customers
In order to be able to contact our customers for commercial purposes
In order to create statistical aggregated data based on non personal information that we and our commercial partners can use in order to provide and improve our services
In order to be aligned with current laws and regulations

What are the legal basis that allow us to process your personal data?

We have a legitimate interest in providing you with this information and interacting with you, especially to respond to your requests or improve our services, prevent abuse and fraud, control the regularity of our operations, exercise, defend and preserve our rights, for example in litigation, as well as evidence of a possible violation of our rights, manage and improve our relations with you, continually improve our website and our products/services, unless such interests are supplanted by your interests or your fundamental rights and freedoms requiring the protection of your personal data. We take care in any case to maintain a proportionate balance between our legitimate interest and respect for your privacy.

If the legal basis of our treatment is your consent, you have the right to withdraw it at any time without prejudice to the lawfulness of the processing performed prior to withdrawal.

In the context of direct marketing, this means that you can unsubscribe at any time from newsletters and other commercial communications from us. You will be put in "opt-out". You can unsubscribe by sending us an email at the following address: clara.rokos@gmail.com or by clicking on the unsubscribe link at the bottom of each email.

How do we store, collect, use, share and divulge the personal information of our website visitors ?

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com data storage, databases and general applications. They store your data on secure servers behind a firewall.

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS, as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

How do we communicate with our visitors ?

We may contact you to inform you about your account, to resolve issues with your account, to resolve a dispute, to collect fees or amounts owed, to poll your opinion through surveys or questionnaires, to send updates about our company, or as necessary to contact you in order to enforce our user agreement, applicable national laws, and any agreements we may have with you. For these purposes, we may contact you by email and postal mail.

How do we use cookies information ?

Wix uses cookies for important reasons, such as:

To provide a great experience for your visitors and customers.
To identify your registered members (users who registered to your site).
To monitor and analyze the performance, operation and effectiveness of Wix's platform.
To ensure our platform is secure and safe to use.

If you want to know more about the different cookies that can be collected we encourage you to look at All About Cookies .

How to withdraw your consent ?

To withdraw your consent about the use of your private information please contact us to clara.rokos@gmail.com.

What are your rights and how can they be exercised?

You may, at any time, request to verify, access, rectify, delete, transfer and object to the use of your data, as well as request the limitation of such use of your data. To do so, simply send us an email at the following address: clara.rokos@gmail.com. We will then make every effort to take the necessary action as soon as possible.

Do we transfer your data abroad?

We do not transfer any personal data to third parties.

We reserve the right to modify this privacy policy at any time, so we encourage you to review it frequently. Changes and clarifications will take effect as soon as they are posted on the website. If we make material changes to this policy, we will notify you here when it is updated, so that you know what information we collect, how we use it and under what circumstances, if any, we use and / or use it. disclose.

What to do in the event of a dispute?

Lengthy trials do not benefit anyone. In the event of a dispute between us, we commit to give priority to dialogue and openness in search of an amicable solution. You can also contact the Data Protection Authority.

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